NEWBAM products are sold exclusively through Amazon, and every purchase is fulfilled by Amazon. Because of this, all returns, replacements, and refunds are handled directly through Amazon, under Amazon’s own return policy — not by NEWBAM.
How to Start a Return
If you need to return or exchange a NEWBAM product, please visit your Amazon Orders page and follow Amazon’s return process. Amazon will guide you through eligibility, timelines, and refund method based on your order.
Product Questions
If you have a question about a product itself — ingredients, allergens, or a quality concern — you’re welcome to contact us directly at newbamfood@gmail.com, and we’ll help however we can.